Fair refunds, plain English

We want you to feel comfortable trying Edok Studio. This Refund Policy explains when you’re entitled to a refund, how to request one, and how long it takes to process. It applies to one-time purchases of Edok Studio plans made through our payment partner, Paddle.

The Free plan is, well, free — there’s nothing to refund there. The rest of this page covers the one-time Pro and Pro Plus purchases.

The Free plan is permanently free. It covers one project with the screenshot and AI limits described on the pricing page. You can downgrade to the Free plan from any paid plan at any time.

Pro and Pro Plus are one-time purchases — you pay once and keep the plan. There is no recurring billing, so you’ll never see a surprise renewal charge from us.

• 7-day full refund — request a full refund within 7 days of purchase if you decide Edok Studio isn’t a fit. No questions asked. Your plan reverts to Free and your projects stay intact.
• After 7 days — purchases are generally non-refundable, since the plan is yours to keep for the lifetime of the service. We still make exceptions for the cases listed in the “When refunds are guaranteed” section below.

We will issue a refund without dispute when:

• You were charged in error or charged twice for the same purchase.
• A material part of the service was unavailable for an extended period due to our fault, and you contacted support during the outage.
• You upgraded or paid by mistake (e.g. wrong plan, wrong currency) and report it within 7 days.
• You exercise statutory cancellation rights available in your jurisdiction.

Refunds are generally not available when:

• More than 7 days have passed and you used the service materially (e.g. exported screenshot sets, generated AI metadata or translations) and now wish to return it.
• Your account was suspended for a violation of our Terms of Service.
• The complaint relates to a third-party platform (e.g. an App Store or Google Play review decision) outside our control.

If your situation isn’t a clear yes or no on this page, email us and we’ll work it out reasonably.

The fastest way is right inside the app. Go to Settings → Billing → Charges & refunds, find the charge, and click Request refund. Add a short reason and submit — the button appears on eligible charges within the 7-day window, and we’ll email you with the decision, usually within one business day.

If the charge is outside the 7-day window, or you don’t see the button but believe you qualify under “When refunds are guaranteed” above, email admin@edokstudio.com including:

• The email address on your Edok Studio account.
• The invoice number or approximate charge date.
• A short description of why you’re requesting a refund.

You can also use the contact form (pick “Billing · refunds”) — same team will handle it.

Approved refunds are processed within 3 business days on our side. The time it takes to appear in your account depends on the original payment method:

• Card payments via Paddle — typically 5–10 business days for the refund to appear on your statement.
• PayPal / Apple Pay / Google Pay — usually within 2–5 business days.
• Bank transfer — up to 14 business days, depending on your bank.

Refunds are issued to the original payment method only. We can’t redirect a refund to a different account or instrument.

Please contact us before initiating a chargeback with your bank. We’ll almost always resolve the issue faster directly. Filing a chargeback without first attempting to contact us may result in your account being suspended, since unresolved chargebacks impose costs and bank-side risk on us.

We may update this Refund Policy from time to time. The version that applies to a given purchase is the one in effect on the date of that purchase. We’ll post the latest version on this page and update the “Last updated” date.

Billing questions or refund requests: admin@edokstudio.com. General questions: contact form.